DOA means Dead On Arrival. This means that the product is damaged or not working at the time of receipt.
Never accept a package from the delivery service that looks damaged or opened!
If the package is undamaged on the outside, but after opening it the inside appears damaged, please contact us immediately (within 48 hours!).
If we are contacted after 48 hours, we will start an RMA process and your request will not fall under the DOA process.